IT Support and Management

 

At Haptech, we make it a habit to tell our customers that we provide technology as a service. This means that no matter what you ask of us, we are committed to delivering top-tier results, enabling a better quality of life for you and your staff.

Some clients prefer to let us take the reins of their entire IT department, while others use us as a supplementary resource to work with an in-house IT support team that has already been established. Others still ask us to deliver specific technology-related projects. No matter what our relationship entails, the end goal of our support team is to maximize the efficiency of your IT infrastructure in order to empower your employees with the tools needed to work to the best of their abilities.

We demand that the end user is satisfied with the outcome of all incidents and tickets. To do this, we guarantee our user support staff of service-oriented experts will provide agility for our clients and demonstrate the Haptech way. Our support team is constantly learning as new technologies emerge, utilizing effective and efficient processing methods to deliver the highest quality of service.

Your flexibly priced monthly fee covers everything you may need to guarantee smooth operation of your technology infrastructure including:

    • 24/7/365 Proactive maintenance
    • 24/7/365 Proactive management of desktops, servers, and networks
    • 24/7/365 Monitoring to minimize disruption
    • 24/7/365 IT support and help desk
    • Management of anti-virus, spam, and other security measures
    • Install and manage software updates and patches
    • On-site and off-site back up and disaster recovery
    • Hardware and software procurement
    • Vendor management – we act as the middle man so you don’t have to
    • Any technology as a service based on your IT needs

Haptech will proactively monitor, maintain and support everything in your IT infrastructure 24/7/365. We detect and resolve issues before they become a problem, increasing your company’s performance and functionality while reducing your risk. With proactive monitoring, issues can be detected, escalated, and resolved before it can affect your operations. If a problem is reported by your employees, we will respond immediately and resolve all requests aligned with your company’s service level requirements. We manage your network and support your team, allowing you to focus on what matters most in growing your business.

Contact us today and let us take the reins. We have you covered.

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